SHIPPING & RETURNS

 

Shipping information

Your order will be shipped as soon as the payment is confirmed.

All orders are to be shipped with CTT/TNT or UPS and require a signature upon delivery. Our couriers usually operate between 9am—5pm on business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended).

If a package is returned to us because the buyer did not claim the package, we do not send replacements.

On all items is a 23% vat tax included. 


Shipping Areas and costs

Portugal and Spain – free shipping - 3 to 5 working days

European Union - 15 Eur - 3 to 5 working days

Other countries - CTT 22 Eur - 1 to 3 weeks delivery
- UPS Express 50€ - 3 to 5 working days


Taxes and duties

All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.

Kolovrat is not responsible for any actions taken by customs, on shipments outside the EU on your package during delivery as we have no control over this. 

Please note you, the buyer, is responsible for any VAT, tariff, duty, taxes, customs clearance charges, handling fees, etc required by your country for importing consumer goods. We do not collect this before hand, and can't give you an estimate of the cost because it varies widely around the world. 


Insurance

Kolovrat insures each purchase during time in transit until it is delivered to you. All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party as sufficient proof of delivery and fulfillment by Kolovrat.


Returns & Exchanges

We ask our customers to kindly pay special attention to all provided details of the item/s and have a close look at our photos and item details before placing an order. If you have any doubt or uncertainty regarding any of our items, please contact us beforehand and we will gladly get back to you asap.

Kolovrat gladly accepts returns but please do so within 14 days of receiving your order (within the EU) or within 30 days for extra-communitary countries. Products must be unworn and accompanied by the original receipts. Refunds will be made in the form of the original payment.

Please fill in the contact FORM with the order number, pick-up address and our team will contact you with details of your shipping number to add to the returns package so that you can send your item(s) back to us. Your return will be processed within 24-48 hours of receipt and you'll receive an email of details once this has been done.


Return shipping costs

Portugal and Spain – free 

Return shipping costs of all other countries not mentioned above are the customers responsibility. You are welcome to contact us to see if we can arrange a cheaper option.

Initial shipping costs will not be refunded. However, for Portugal and Spain, you will not be charged of any expenses regarding return shippings. Unfortunately for other countries a return fee of 10€ will be deducted from the refund. 

In the case of an exchange, please contact us and we will try to find the best solution for you. 


Payment Method

Payments are made through STRIPE and the following methods are accepted:

  1. Visa (credit and debit cards)

  2. MasterCard (credit and debit cards)

  3. American Express

  4. Discover (US merchants only)

  5. Apple Pay